Experience Blessings

Customer Journey

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Experience Blessings

Customer Journey

Every message a guest actually receives, across both properties. Time runs left to right; each row is a way we can reach them. A message only appears here once someone has seen it with their own eyes.

Evidence log in Notion →
Property Version
Guest receives it, working Guest receives it, something is wrong Staff only — guest never sees it Written but switched off — never sends Proposed draft — nothing built or sent (2.0 · Drafts) Not checked yet